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Cardworks orlando11/28/2023 ![]() Conduct diagnostic studies and provide Ops and Tech leadership with self-service gap assessment and enhancement recommendations for experience and efficiency gains. ![]() Define and measure self-service performance by customer (sub-)journey, e.g., adoption, utilization, satisfaction, feature comparison.Own, manage and monitor web and mobile channel customer self-service strategy, roadmap, use cases development and prioritization, performance and related customer/agent feedback.Serve as Business Product Owner leading overall strategy and execution to optimize experience and operations of web and mobile service channels for credit card end-consumers.At CardWorks, our mission is to provide customized and compliant servicing and asset management to our clients to produce their desired end-customer experience.Īs AVP, Digital Service Innovation, you will join the Ops Strategy, Planning and Analytics team, play a critical leadership role in driving digital transformation and building the best-in-class customer operations for CardWorks and its growing financial services clients. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.ĬardWorks is a consumer finance lender and servicer, and a people-centric, compliance-focused organization enabled by data and technology. CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.
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